The Ritz Carlton Has Service Values Which Guide Employees in Providing

question 35

Multiple Choice

The Ritz Carlton has Service Values which guide employees in providing its Gold Standard service.One of the service values states "I own and immediately resolve guest problems." The Ritz Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

Outline the prerequisites for marketing to occur and apply these to real-life situations.

Discuss the impact of environmental forces on marketing decisions and how they may be influenced by marketers.

Elaborate on the benefits of effective marketing for different stakeholders in a free-enterprise society.

Understand the concept and implications of substituted agreements in contract law.

---

Definitions:

Area

The extent or measurement of a surface or piece of land, often expressed in square units.

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in the price of that good, reflecting the good's sensitivity to price changes.

Orange Juice

A liquid extract derived from oranges, commonly consumed as a beverage rich in vitamin C.

Total Spending

The sum of money spent by consumers or a specific sector of the economy in a given time period.