Based on What You Have Learned in This Course,how Would

question 13

Multiple Choice

Based on what you have learned in this course,how would you suggest that Katanya make her sales presentations more persuasive?

• A) Personalize the relationship with her customers.
• B) Use body language.
• C) Build trust by being honest with her customers.
• D) Control the sales presentation.
• E) All of these choices are correct.

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Definitions:

Proactive Interference

The phenomenon where old information hinders the recall of newly learned information.

Repressed Memories

Memories that are involuntarily repressed because they are linked to severe trauma or stress.

Storage Decay

The gradual fading of stored information in the brain over time, when that information is not used or retrieved.

Tip-of-the-tongue

A cognitive phenomenon where an individual is unable to fully retrieve a word or name but has partial recall or a strong feeling that they know it.