"Do You Know Why You Should Be Using a Synthetic

question 68

Multiple Choice

"Do you know why you should be using a synthetic motor oil in your new Corvette?" the service manager asked Domenic when he brought his new car to the Chevy dealership for a routine service.What type of approach is the service manager using?

• A) product
• B) opinion
• C) curiosity
• D) SPIN
• E) customer benefit