Which of the Following Statements About Misrepresentation Is True

question 30

Multiple Choice

Which of the following statements about misrepresentation is true?

• A) When salespeople loosely describe their product or service in glowing terms, those statements can be relied upon by the potential buyer.
• B) Generally, the more knowledgeable the customer, the greater the chances the court will interpret an incorrect statement by a salesperson as an actionable misrepresentation.
• C) When a salesperson makes claims of a "factual nature" regarding a service's inherent capabilities, the law does not treat these comments as statements of fact and warranties.
• D) A salesperson's opinion as the quality of the product being sold is known as sales puffery, and is legally actionable.
• E) Even if the salesperson misrepresentation statement is made innocently, most courts will award damages to the customer.

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Definitions:

Group Mood

The general emotional climate or atmosphere within a group setting, influenced by the collective sentiments of its members.

Employees' Attitudes

The overall feelings, beliefs, and behaviors that employees exhibit towards their job, work environment, and organization.

Hackman-Oldham's Model

Hackman-Oldham's Model is a theory of job design that emphasizes the importance of certain job characteristics in enhancing employee motivation and satisfaction.

Skill Variety

The opportunity and ability to use numerous different skills in one’s position at work.