Heterogeneity of Services Means the Quality of a Service May

question 91

True/False

Heterogeneity of services means the quality of a service may not be consistent.

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Definitions:

Needs

Essential or basic requirements necessary for people to live and function properly, such as food, water, and shelter.

Construct

An idea or theory containing various conceptual elements, typically considered to be subjective and not based on empirical evidence.

Directs Behavior

Directing behavior refers to the ways in which cognitive processes, environmental cues, and personal goals influence an individual's actions and decision-making.

Constructs Predict

Theoretical concepts or ideas proposed to forecast outcomes or behaviors based on certain conditions.