The Physical Evidence of a Service,including the Physical Facilities,tools,and Equipment

question 99

Multiple Choice

The physical evidence of a service,including the physical facilities,tools,and equipment used to provide the service represents which component of service quality?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

---

Definitions:

Gum Disease

A set of inflammatory conditions affecting the tissues surrounding the teeth, which can lead to redness, swelling, and in severe cases, tooth loss; also known as periodontal disease.

Incidence

The rate or frequency at which a new event or case occurs in a specific population over a certain period of time.

Internally Valid

The extent to which a research study provides evidence of a cause-and-effect relationship between variables, within the context of the study.

Confounds

Variables that researcher failed to control, or eliminate, damaging the internal validity of an experiment by providing alternative explanations for outcomes.