What Would Be the Retailing Principle That Compelled Tony Hsieh

question 4

Multiple Choice

What would be the retailing principle that compelled Tony Hsieh to ship merchandise that was grotesquely underpriced when he could have just cancelled the orders?

• A) every online sale is a legal sale, a contract between consumer and retailer
• B) customer satisfaction
• C) it would have cost more to settle in court
• D) the dollar amount lost is only retail, not wholesale
• E) the loss would be made up in future sales

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Definitions:

Potential Resource

An asset or input that could provide value or benefit to an organization or project if properly leveraged or utilized.

Network

A system of interconnected people or things, facilitating communication, sharing, and resource exchange.

Social

Relating to society or its organization, focusing on the interactions and relationships among individuals within communities or groups.

Dependency

A state of relying on others for support, resources, or decision-making power.