Examlex

Solved

Describe the Five Gaps Identified in the Gap Model of Service

question 168

Essay

Describe the five gaps identified in the gap model of service quality that can cause problems in service delivery and influence customer evaluations of service quality.Discuss ways that marketers can close each gap.


Definitions:

Unemployment Insurance

A program run by the government that offers monetary support to people who are unemployed due to reasons beyond their control.

Labor Force

The total number of people aged 16 and over who are either employed or actively seeking employment.

Civilian Non-Institutional Population

Individuals 16 years of age and older residing in the country who are not in the military or institutions such as prisons and mental hospitals, representing potential participants in the labor force.

Unemployed

Individuals who are capable of working and are seeking work but are unable to find any, often measured by the unemployment rate.

Related Questions