Social Media Strategist Jeremiah Owyang Has Identified Eight Stages of Effective

question 19

Multiple Choice

Social media strategist Jeremiah Owyang has identified eight stages of effective listening.Which of the following scenarios is an example of "Stage 8" listening?

• A) An online clothing retailer asks customers to complete a satisfaction survey,which it uses to improve customer service
• B) A local restaurant searches Twitter to find out what people are saying about today's specials
• C) A software company allows customer service representatives to make real-time responses to customer queries
• D) A soft drink manufacturer uses social media notification tools to learn what the competition might be up to
• E) An online bookseller examines customers' product reviews,comments,and past purchases to suggest additional titles customers might enjoy

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Definitions:

Depreciation Expense

An accounting method used to allocate the cost of a tangible asset over its useful life.

Residual Value

The estimated value that an asset will have at the end of its useful life.

Estimated Life

The expected period over which an asset will be utilized or useful, often used for the purpose of depreciation or amortization calculations.

Depreciable Cost

The total cost of a fixed asset that can be depreciated over its useful life, excluding salvage value.