An Excellent,inexpensive,and Readily Accessible Method for Assessing Customers' Service Expectations

question 51

Multiple Choice

An excellent,inexpensive,and readily accessible method for assessing customers' service expectations is:

• A) customer complaints.
• B) syndicated data services.
• C) employee empowerment programs.
• D) distributive fairness analysis.
• E) all of these.

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Definitions:

Influential Person

An individual who has the power to affect the opinions or actions of others due to their authority, knowledge, position, or relationships.

IRR

Internal Rate of Return, a financial metric used in capital budgeting to estimate the profitability of potential investments.

Average Annual Return

The arithmetic mean percentage of gain or loss on an investment per year over a given period.

Taxes and Fees

Compulsory charges imposed by government entities or regulatory bodies on business transactions, goods, and services.