When Ramona, the Keynote Speaker at a Major Business Leaders

question 86

Multiple Choice

When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her ten-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of

• A) customer excellence.
• B) operational excellence.
• C) product excellence.
• D) promotional excellence.
• E) global excellence.

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Definitions:

Body Images

Refers to a person's perceptions, feelings, and attitudes towards their own body, particularly concerning appearance.

African American Women

A demographic group defined by racial and gender identity, often analyzed in research for specific cultural, social, or health-related outcomes.

Non-Hispanic White

A demographic group consisting of individuals residing in the United States who identify as white and are not of Hispanic or Latino origin.

Enmeshed Family

A family system where personal boundaries are diffused, leading to over-involved and intertwined relationships among family members.