When Ramona, the Keynote Speaker at a Major Business Leaders

question 86

Multiple Choice

When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her ten-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of

• A) customer excellence.
• B) operational excellence.
• C) product excellence.
• D) promotional excellence.
• E) global excellence.

---

Definitions:

Colles Fracture

A type of fracture of the distal radius in the forearm with dorsal (posterior) displacement of the wrist and hand.

Distal End

The part of any structure further away from the center of the body or point of attachment.

Radius

One of the two large bones in the forearm, extending from the elbow to the wrist.

Osteomalacia

A condition characterized by softening of the bones due to vitamin D deficiency or inadequate calcium absorption, leading to increased risk of fractures.