When Ramona, the Keynote Speaker at a Major Business Leaders

question 86

Multiple Choice

When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her ten-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of

• A) customer excellence.
• B) operational excellence.
• C) product excellence.
• D) promotional excellence.
• E) global excellence.

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Definitions:

Applicant Tracking Software

A digital system used by employers to collect, sort, scan, and rank job applications for open positions more efficiently.

Bulleted Keywords

A list format used to highlight important terms or concepts in a concise manner.

Specific Job

A particular position of employment within an organization, defined by a unique set of duties and responsibilities.

Supervised

Overseen or directed by an authority to ensure that tasks are carried out correctly or safely.