Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

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Definitions:

Franchise

A type of business agreement that allows one party (the franchisee) to use the branding, operational model, and products or services of another party (the franchisor).

Support Package

A compilation of resources, tools, or services provided to assist individuals, organizations, or systems in achieving specific goals or overcoming challenges.

Joint Ventures

Establish operations in a foreign country through joint ownership with local partners.

Strategic Alliances

Partnerships between two or more companies to pursue a set of agreed-upon objectives while remaining independent organizations.