When Buffalo Bank Required All Customers to Use Their Online

question 73

True/False

When Buffalo Bank required all customers to use their online banking services,over 20 percent of their customers closed their accounts.Buffalo Bank's service fell outside customers' zone of tolerance.

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Definitions:

Facilities

Physical locations and infrastructures, such as factories, warehouses, and offices, where business operations occur.

Supply Chain Network

A complex system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

Global Network Design Decisions

Involve determining the optimal configuration and management of a company's supply chain operations across global markets to enhance efficiency and performance.

Suppliers Availability

The readiness and ability of suppliers to provide the necessary goods and services as demanded by the purchasing organization.