Empowering Employees as a Means of Reducing Service Delivery Gaps

question 54

Multiple Choice

Empowering employees as a means of reducing service delivery gaps is particularly important in situations where:

• A) manufacturers dominate the supply chain.
• B) government regulations force marketers to create huge standards gaps.
• C) services are repetitive and predictable.
• D) customers know what they want but not what they need to accomplish their goal.
• E) all of these.