Dopson's Hardware Was in Bad Financial Shape

question 33

Multiple Choice

Dopson's Hardware was in bad financial shape.They owed so much money that vendors put the store on a cash-only delivery basis.As a result,the store had a dwindling inventory of goods to sell.Whenever a customer asked about an unavailable item,the owner directed the sales staff to say that it was on back order and would be in stock next week.When the customer returned,the item was still unavailable.The owner's policy created a(n) __________ gap.

• A) knowledge
• B) empowerment
• C) communication
• D) standards
• E) tangibility

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Definitions:

Degree of Supervision

The extent to which activities and personnel are overseen and directed by supervisors or managers.

Performance

The act of carrying out or accomplishing tasks and activities, measured against pre-determined standards or goals.

Attitude-Behavior Link

The connection between an individual's attitudes or beliefs and their subsequent behaviors or actions.

Self-Monitoring

The extent to which individuals regulate their behavior to adapt to social situations, based on their awareness of social cues and their desire to be socially accepted.