Firms Can Close the ________ Gap by Matching Customer Expectations

question 93

Multiple Choice

Firms can close the ________ gap by matching customer expectations with actual service through use of marketing metrics.

• A)seniority
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Machine Language

The set of binary codes directly understood by a computer's CPU, representing the most basic level of programming language.

Assembly Language

A computer language that allows programmers to write programs using a set of short, English-like commands that speak directly to the CPU and that give the programmer direct control of hardware resources.

Generations

Refers to different stages or iterations in the development of technology or products, often used to denote significant improvements or changes.

Subclass

In object-oriented programming, a class that is derived from another class (the superclass) and inherits its features but can also have additional properties or methods.