A Systematic ________ Program Collects Customer Inputs and Integrates Them

question 6

Multiple Choice

A systematic ________ program collects customer inputs and integrates them into managerial decisions.

• A)quality gap analysis
• B)empowerment
• C)zone of tolerance
• D)standards analysis
• E)voice-of-customer

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Definitions:

Sequencing

The arrangement of events, actions, or items in a particular order.

Buildup of Resistance

The gradual increase in opposition or pushback against a particular idea, change, or directive.

Sense of Continuity

The perception or belief in the ongoing, uninterrupted existence or operation of something.

Sacrifices

The act of giving up something valued for the sake of something else regarded as more important or worthy.