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Debbie spoke to the customer service representative at Sprint and was told her text messages would be unlimited on her plan.However,when she got her bill,she had been charged extra for text messages.She called the company back and was told that since she didn't record the conversation,they couldn't verify what she was told and she'd have to pay the bill.Explain which service gap(s)occurred in this instance.
Cost
The value, measured in monetary terms, required to gain something or what is spent in order to buy, make, or achieve something.
Level Of Activity
A measure of the volume of production or operations, often influencing costs and profits in businesses.
Economic Plausibility
The degree to which economic theories or assumptions are realistic and make sense in real-world conditions.
Regression Line
A statistical tool used to describe the relationship between two variables, predicting the value of a dependent variable based on the value of an independent variable.
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