The Net Present Value of a Customer's Business Over the Span

question 133

Multiple Choice

The net present value of a customer's business over the span of their relationship with an organization is referred to as

• A)equalized value.
• B)relationship selling.
• C)sales 2.0.
• D)lifetime value.
• E)market valuE.

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Definitions:

Communicative Behaviors

Actions that are involved in the exchange of information between individuals, including verbal speech and non-verbal cues.

Preprogrammed

Preprogrammed refers to something that is set up or established in advance according to a plan or set of instructions, often used in the context of computer programs or biological functions.

Unlimited Number of Emotions

The idea that humans can experience a vast, potentially infinite variety of emotional states, not limited to basic emotions like happiness, sadness, fear, and anger.

Display Rules

Socially or culturally prescribed norms that dictate how emotions should be expressed in public settings.