Which of the Following Techniques Focuses on Listening to Customers

question 25

Multiple Choice

Which of the following techniques focuses on listening to customers rather than asking them questions?

• A)data visualization
• B)blog mining
• C)bee swarming
• D)heat mapping

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Definitions:

Job Enlargement

The process of adding more tasks or responsibilities to an employee's role in order to increase job diversity and employee satisfaction.

Unions

Organizations that represent the collective interests of workers in negotiations with employers regarding wages, work conditions, and benefits.

Job Enrichment

The process of making a job more satisfying and engaging through adding duties that involve different skills or increasing levels of responsibility.

Prosocial Motivation

The desire to expend effort to benefit or help others, often driven by altruism or concern for the welfare of others.