Donna and Kim Are Both Secretaries for the Accounting Department

question 59

Multiple Choice

Donna and Kim are both secretaries for the accounting department. Since someone must be present to answer the phones at all times, different times must be scheduled for each of them to go to lunch. Both of them want the time from noon to 1 p.m. Previous unsuccessful discussions have occurred, resulting in their not speaking to each other. Patti, who also works in the department, sits down separately with each of them to try to explore possible solutions, with the idea that if she can find common ground, they will again discuss alternative schedules face-to-face. Patti is acting as a(n) :

• A) Facilitator
• B) Arbitrator
• C) Ombudsman
• D) Conciliator
• E) Negotiator

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Definitions:

Informed Consumer Choice

The ability of a consumer to make a decision based on full information about product benefits, risks, and alternatives.

Contract of Purchase

A legally binding agreement between parties for the sale and purchase of goods, services, or property.

Specific Goods

Items that are identified and agreed upon at the time a contract of sale is made, distinct from generic or interchangeable goods.

Point of Delivery

The specific location or moment when the transfer of goods or services from a seller to a buyer is considered complete.