After Observing a Customer Verbally Abuse a Server,the First Thing

question 4

Multiple Choice

After observing a customer verbally abuse a server,the first thing a manager can do to ensure quality service is to

• A) throw the customer out of the restaurant.
• B) assume the server provoked the attack and respond accordingly.
• C) provide emotional support to the server.
• D) review the delivery support system.
• E) make sure services delivery expectations are consistent and coherent throughout the organization.