Which of the Following Statements Should a Salesperson Use as a Denial

question 8

Multiple Choice

Which of the following statements should a salesperson use as a denial response to a prospect's objection?

• A) "I think I might be able to explain that better to you after showing you this diagram."
• B) "Yes, you're right, it is lighter but that is done intentionally to make your work easier."
• C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D) "Where did you hear that? Your source must have erroneous information."
• E) "As I was saying ....."

Apply the concept of empathy in sales interactions to better connect with prospects.

Comprehend and implement the KISS rule in sales presentations to maintain simplicity and clarity.

Acknowledge the role of feedback in the communication process and how it influences sales presentations.

Master the process of adapting sales strategies in response to buyer behavior and feedback.

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Definitions:

Relationship

A connection or association between two or more concepts, objects, or individuals, often highlighting how they interact or affect each other.

Commission-Paid

Refers to compensation based on a percentage of the sales amount, given to salespeople or agents upon completing a sale or transaction.

Sale Probability

The likelihood or chance that a product or service will be sold, often estimated through analysis of market trends and consumer behavior.

Shirk

The act of avoiding or neglecting responsibilities or duties, often in a work context.