On a Recent Shopping Excursion at a Local Target Store,Jim

question 224

Multiple Choice

On a recent shopping excursion at a local Target store,Jim Krause went from aisle to aisle selecting the products he needed.He bought a variety of products,including shampoo,toothpaste,and several pairs of socks.Interestingly,the only salesperson Krause encountered was the person at the checkout counter.The checkout person at Target is would best be described as

• A) an inside order getter.
• B) an outside order getter.
• C) a sales associate.
• D) an inside order taker.
• E) an outside order taker.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

Acknowledge the significance of managing customer expectations to minimize service gaps.

Comprehend the importance of trust and confidence (assurance) in service delivery.

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Definitions:

dB

Decibel; a unit of measurement used to express the intensity of sound or the power level of an electrical signal by comparing it with a given level on a logarithmic scale.

Compression Of Air

The process of reducing the volume and increasing the pressure of air by mechanical means.

Rarefaction

A decrease in density and pressure in a medium, such as air or fluid, often related to sound waves.

Displacement

In psychology, it's a defense mechanism where an individual shifts emotional reactions from the original source of distress to a safer target.