Which of the Following Statements Should a Salesperson Use to Acknowledge

question 118

Multiple Choice

Which of the following statements should a salesperson use to acknowledge and convert the prospect's objection into a reason for buying?

• A) "I think I might be able to explain that better to you after showing you this diagram."
• B) "Yes, you're right, it is lighter but that is done intentionally to make your work easier."
• C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D) "Where did you hear that? Your source must have erroneous information."
• E) "As I was saying ...."

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Definitions:

Cope With Illness

Strategies and mechanisms employed by individuals to manage the psychological and practical challenges posed by a health condition.

Working Phase

A stage in a project or relationship where the main work or activities are being carried out.

Therapeutic

Pertaining to the treatment of disease or disorders, used to heal or provide relief.

Group Leader

An individual responsible for guiding, directing, or managing a group of people towards achieving certain goals or tasks.