Which of the Following Statements Should a Salesperson Use as a Denial

question 8

Multiple Choice

Which of the following statements should a salesperson use as a denial response to a prospect's objection?

• A) "I think I might be able to explain that better to you after showing you this diagram."
• B) "Yes, you're right, it is lighter but that is done intentionally to make your work easier."
• C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D) "Where did you hear that? Your source must have erroneous information."
• E) "As I was saying ....."

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Definitions:

Unfreezing Process

The initial phase in change management where existing patterns are destabilized to prepare for transformation.

Fear

An unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat.

Major Obstacles

Significant barriers or challenges that hinder progress or achievement.

Emotional Standstill

A state where an individual feels emotionally stuck or incapable of progressing.