According to Tony Hsieh, CEO of Zappos, the Company Devotes

question 18

Multiple Choice

According to Tony Hsieh, CEO of Zappos, the company devotes the greatest amount of time to

• A) seeking new and unusual styles of shoes from all over the world.
• B) improving the website to make it faster, more interesting, and fun.
• C) seeking new markets that will go beyond the Internet.
• D) finding the fastest and least expensive modes of delivery for its products.
• E) finding ways to improve customer service levels.

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Definitions:

Pessimistic Explanatory

A tendency to explain negative events as being prevalent, unchangeable, and indicative of personal failure.

Defeat

The state of having lost a competition or battle, or failing to achieve success.

Increased Effort

The act of dedicating more energy or work towards achieving a particular goal or task.

Depressed

A state of low mood and aversion to activity that can affect a person's thoughts, behavior, motivations, feelings, and sense of well-being.