When Hans Ordered the Model Plane for $22 from a Hobby

question 21

Multiple Choice

When Hans ordered the model plane for $22 from a hobby catalogue,he was horrified to find that he was charged almost $19 for shipping charges.He swore never to buy anything from that catalogue again.Due to a _____________ gap,the catalogue lost a customer.

• A) communication
• B) management
• C) performance
• D) research
• E) knowledge

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Definitions:

Non-Profit Charity

An organization dedicated to furthering a particular social cause or advocating for a shared point of view, without profit as its primary motive.

Commission

A fee or percentage of a transaction paid to an agent for facilitating or conducting a sale or service.

Misapplication

The improper or dishonest use of funds, resources, or assets for purposes other than those intended.

Trust Funds

A financial arrangement where assets are held and managed by one party for the benefit of another.