Service Excellence Will Occur Only When

question 156

Multiple Choice

Service excellence will occur only when:

• A) top management is committed to that objective
• B) management resolves every individual complaint
• C) employees have been trained on the job
• D) service standards are phrased in generalities
• E) top management has centralized all decision making

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Definitions:

Personal Liability

The legal responsibility of an individual to settle debts or obligations from their own assets, rather than those protected by a corporation or limited liability entity.

Business Debts

Obligations that a business incurs as a result of operating activities, including loans, accounts payable, and any other form of borrowed money.

No Personal Liability

A legal principle that protects individual actors within a corporation or legal entity from bearing personal financial responsibility for the entity's liabilities.

Agency Relationships

A legal arrangement where one party, the agent, acts on behalf of another party, the principal, in transactions with third parties.