Jared Needed to Return a Textbook Because It Had Missing

question 164

Multiple Choice

Jared needed to return a textbook because it had missing pages.The sales clerk refunded Jared's money immediately because the refund policies had been carefully explained to her when she started the job.What gap was reduced because of the employee empowerment?

• A) Delivery
• B) Standards
• C) Performance
• D) Knowledge
• E) Communication

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Definitions:

Welfare Payments

Financial assistance provided by the government to individuals or families in need, aimed at ensuring a minimum level of well-being and social support.

Urban

Relating to or characteristic of a city or town.

Market-Oriented Economy

An economic system where decision-making and investment are determined by the signals from markets rather than by central planning by the government.

Monetary Transactions

Financial activities involving the transfer of money from one party to another, can include both domestic and international transactions.