Distributive Fairness

question 152

Multiple Choice

Distributive fairness:

• A) is the perceived fairness of the process used to resolve complaints.
• B) recognizes that customers typically prefer intangible rather than tangible resolutions to their complaints.
• C) essentially recognizes that customers do not evaluate what they received versus what they paid.
• D) recognizes that all customers are comfortable meeting with various staff members of multiple levels to resolve an issue.
• E) is a customer's perception of the benefits received compared to their costs, inconvenience or loss.

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Definitions:

Extrinsic Motivation

The pursuit of an activity for external rewards, such as money or fame.

Earn Paycheck

To receive money as a result of working for an employer.

Overweight

A condition characterized by having more body fat than is optimally healthy, often defined by a Body Mass Index (BMI) over 25.

Teenagers

Individuals who are in the age group that starts from 13 to 19 years, a period marked by puberty, identity exploration, and emotional development.