A Tip That Can Help Provide Quality Service to Customers

question 18

Multiple Choice

A tip that can help provide quality service to customers is:

• A) address the customer using his or her first name irrespective of their consent.
• B) stay aware of the competition and the products offered by the competitor.
• C) to focus on features of a product or service and not its benefits.
• D) deny accountability while attending to the customer.

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Definitions:

Economic Influence

The impact that economic factors, policies, and conditions have on the behavior of individuals, businesses, and governments.

Channel Captain

Denotes a leading entity, typically a dominant retailer or manufacturer, that exercises control over the distribution channel by setting standards, policies, and practices.

Purchasing Volume

The quantity of goods or services bought, often considered in terms of the discounts or benefits it can secure.

Upscale Retailer

A retail store that sells high-end or luxury products to affluent customers.