Which of the Following Strategies Should Be Adopted to Effectively

question 36

Multiple Choice

Which of the following strategies should be adopted to effectively handle people with hearing disabilities?

• A) Ensure you over exaggerate your mouth's movements so that the customer can see your mouth form words.
• B) Interact with the customers by asking them closed-end questions for which the customer must provide descriptive answers.
• C) Use facial expressions and gestures to emphasize key words or express thoughts.
• D) Speak normally and avoid speaking louder as it might hurt the customer's sentiments.

---

Definitions:

Sound System

A sound system consists of electronic equipment set up to reproduce, amplify, and sometimes record sound, typically including speakers, amplifiers, and various audio sources.

Self-Image Congruence Models

Theories suggesting that consumers prefer products or brands that are congruent or match with their self-concept or image.

Symbolic Self-Completion Theory

A psychological theory suggesting individuals seek to acquire and display symbols that are connected to their self-definitions, especially when they feel incomplete in a social role.

Self-As-Other Models

Psychological frameworks suggesting individuals can understand and assess themselves by adopting the perspectives of others.