If a Rational Style Customer Has Intermittent Eye Contact,a Strategy

question 55

Multiple Choice

If a rational style customer has intermittent eye contact,a strategy you may use is to:

• A) focus on the negative aspect.
• B) avoid making eye contact.
• C) avoid smiling.
• D) listen actively.

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Definitions:

Celexa

A prescription medication belonging to the class of drugs known as selective serotonin reuptake inhibitors (SSRIs), used to treat depression.

Clomipramine

A tricyclic antidepressant medication primarily used to treat obsessive-compulsive disorder.

Cognitive-Behavioural Technique

Strategies used within cognitive-behavioural therapy to help individuals change patterns of thinking or behavior that are causing them problems.