Emma Is the Manager of a Small Beauty Salon

question 54

Multiple Choice

Emma is the manager of a small beauty salon.She deals with different kinds of customers and has to ensure that the customer needs are identified and satisfied.To develop an effective customer service,she should:

• A) always use "they" language when dealing with customers and hide behind "company policy" when handling customer problems.
• B) continually strive to gain new knowledge and skills and deliver the level of service equal to that offered by established salons.
• C) focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers.
• D) exclude the information collected from customer feedback surveys when measuring the service performance of her salon.

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Definitions:

Public Choice Economists

Economists who apply economic principles and methodologies to study and analyze political behavior and public policies.

Optimal Allocation

The most efficient distribution of resources among different possible uses that maximizes desired outcomes, such as profit or social welfare, without wasting any resources.

Deferred Costs

Expenses that are incurred but not immediately charged against income, typically spread over several accounting periods.

Rent-seeking Behavior

The practice of individuals or entities using resources to gain economic advantage from the government rather than contributing to wealth creation.