Roshan Evaluates His Customer Service Call Bank Workers on a 1-5

question 43

Multiple Choice

Roshan evaluates his customer service call bank workers on a 1-5 scale on three dimensions (customer service, quick resolution to problems, attendance) . To determine performance, he simply adds up their scores on these three scales. This would be an example of:

• A)equally weighted criteria.
• B)unequally weighted criteria.
• C)objective criteria.
• D)dynamic criteria.

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Definitions:

Motor Speech Area

An area of the brain responsible for the planning and execution of speech, typically located in the frontal lobe.

Brain Waves

Patterns of neuronal electrical activity in the brain, detectable by EEG.

Information Processing

The series of actions or steps taken to understand and use information.

Problem Solving

The process of identifying a challenge and finding an effective solution for it.