When a Salesperson in the Computer Store Asks, "Will That

question 181

Multiple Choice

When a salesperson in the computer store asks, "Will that be a charge or cash?" he has executed which stage of the selling process?

• A)approach
• B)presentation
• C)handling objections
• D)trial close
• E)follow-up

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Definitions:

Response Inventory

A method or tool used in psychology to measure a person's responses or reactions to specific stimuli or situations.

Rorschach Test

A psychological test in which subjects' perceptions of inkblots are recorded and then analyzed using psychological interpretation.

Naturalistic Observation

An investigative technique where individuals are studied in their natural settings without interference from the researcher.

Assessment Tool

Methods and instruments used to evaluate, measure, and document the readiness, learning progress, skill acquisition, or educational needs of individuals.