Andrea Arena Is the Owner of 2 Places at 1

question 154

Multiple Choice

Andrea Arena is the owner of 2 Places at 1 Time, a concierge company.She and her staff of 60 perform everyday services such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office for people who are too busy to perform these simple acts themselves.One way she tries to ensure ___________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for them.

• A)consistency
• B)tangibility
• C)congruity
• D)flexibility
• E)perishability

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Definitions:

Protected Classes

Refers to the groups of people legally protected from discrimination and harassment in the workplace by law.

Flextime

Scheduling system that allows employees to set their own work hours within constraints specified by the firm.

Job Sharing

Program management decision that allows two or more employees to divide the tasks of one job.

Telecommuting Agreement

A telecommuting agreement is a formal arrangement between an employer and employee outlining the terms and conditions for working remotely.