The Goods-Services Continuum Is

question 349

Multiple Choice

The goods-services continuum is

• A)the points along the customer contact audit.
• B)the channel from service concept to service provider, to ultimate consumer.
• C)a concept that says that a service is inseparable from the service provider.
• D)a range of tangible to intangible or goods-dominant to services-dominant offerings.
• E)the range of organizations from nonprofit to for-profit.

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Definitions:

Piece Rate Pay

A compensation system where employees are paid based on the quantity of units they produce or complete.

Psychological Connection

refers to the emotional bond between individuals, which influences their thoughts, feelings, and behaviors towards each other.

Stock Ownership Plan

A program that enables employees to buy or receive shares in the company they work for, often at a discounted price or as a part of their compensation package.

Profit Sharing Plan

A company program that gives employees a share in the profits, incentivizing performance and aligning their interests with the company's success.