Which of the Following Statements About National and Key Accounts

question 64

Multiple Choice

Which of the following statements about national and key accounts is true?

• A)National accounts often require more detailed and sophisticated treatment than smaller customers
• B)Salespeople who handle national accounts typically receive the same or lower commission rates than salespeople who handle smaller accounts
• C)Having national accounts greatly complicates the coordination of selling activities
• D)The trend toward decentralized purchasing has accelerated the development of national and key accounts
• E)All of the above statements about national and key accounts are true

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Definitions:

Non-standard Process

A process or method of production that deviates from the regular, standardized methods typically used in the industry.

Banking Organisation

An entity that offers financial services, such as accepting deposits and making loans to individuals and businesses.

Mass Service

A type of service delivery model designed to serve a large number of customers with standardized services at a low cost.

Chargeout Rate

The rate at which a company bills its clients or internal departments for services provided, typically used in professional services firms.