Dimension of Service Quality Called __________ Is Knowledge and Courtesy

question 59

Multiple Choice

dimension of service quality called __________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) assurance
• B) sympathy
• C) empathy
• D) responsiveness
• E) reliability

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Definitions:

Internal Colonialism

A concept in sociology referring to the unequal economic and power relations within a country, often between a dominant group and marginalized communities.

Expulsion

The act of forcing someone to leave a place, especially an educational institution or a country, often as a form of punishment.

Conquest

The act of gaining control over a territory or people, typically through military force.

Assimilation

The process in which individuals or groups of differing ethnicity are absorbed into the dominant culture of a society.