Services Refer to

question 52

Multiple Choice

Services refer to

• A) the tangible activities or benefits that an organization provides to satisfy consumers' needs in exchange for money or something else of value.
• B) the intangible activities or benefits that an organization provides to satisfy consumers' needs in exchange for money or something else of value.
• C) the activities provided to complement a tangible good, such as technical support for a computer.
• D) any activity required for the production of a good that cannot be completed "in-house" and must be outsourced to another firm.
• E) the human (nonmechanical) component that is part of the manufacturing process.

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Definitions:

Explanatory Analytics

Involves the use of data and statistical techniques to clarify why certain trends or outcomes have occurred, providing insights into past performance.

Workforce Analytics

How HR metrics, such as turnover and employee engagement, are used to describe the workforce.

Service Delivery Model

The method or approach by which a company provides services to its customers, including the processes, people, and technology involved in delivering the service.

Personal Information

Data about an individual that identifies or can be used to identify, contact, or locate the person.