Customers Whose Experience Exceeds Expectations Will Most Likely Experience

question 75

Multiple Choice

Customers whose experience exceeds expectations will most likely experience:

• A) satisfaction.
• B) delight.
• C) disappointment.
• D) dissatisfaction.

---

Definitions:

National Magazine

A publication that targets a nationwide audience, often covering a wide array of topics of general interest.

Stratified Sampling

A method of sampling from a population in which the population is divided into subgroups, and samples are taken from each subgroup independently.

Representative Sampling

The process of selecting a sample that closely matches the overall population in terms of key characteristics.

Mega-Discount Chain

A large-scale retail store or series of stores offering significant discounts on a wide range of merchandise to attract a broad customer base.