List the Four Main Elements in the Customer Relationship Process

question 126

Essay

List the four main elements in the customer relationship process. When does this process end?

---

Definitions:

Social Learning

Social learning is the process by which individuals learn new behaviors, attitudes, and values by observing the actions and outcomes of others' behaviors.

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone.

Deindividuation

A psychological state where individuals in a group lose self-awareness and feel less responsible for their actions, often leading to uninhibited behavior.

Elaboration Likelihood Model

A dual-process theory describing the change of attitudes and the manner and likelihood that leads to a change through either central or peripheral route processing.