When Morris Asked the Prospect for Her Order, She Responded

question 14

Multiple Choice

When Morris asked the prospect for her order, she responded, "I've listened to your presentation and I am still not convinced your brand of paint is superior to the one we currently use. Thanks, but no thanks." Morris should use a ________ question to point the prospect back to the areas of the sales presentation when the prospect agreed with his statements.

• A) direct
• B) nondirective
• C) rephrasing
• D) directional
• E) redirect

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Definitions:

Epiphysis

The end part of a long bone, initially growing separately from the shaft and later fusing with it, involved in joint formation.

Periosteum

A thick layer of blood vessel-rich connective tissue that surrounds the bones, except where the joints are located.

Lacunae

Small cavities in bone or cartilage tissue that house cells (osteocytes, chondrocytes), providing them with space to reside and function.

Osteon

The spindle-shaped unit of bone composed of concentric layers of osteocytes organized around a central Haversian canal containing blood vessels and nerves.