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Although they are useful with final consumers,testimonials from satisfied customers mean little to professional buyers,who think such "proof" is usually faked.
Micro and Macro
Terms that refer to the different scopes of focus, with "micro" addressing individual or small-scale interactions and "macro" concerning broader, societal level analysis.
Advocacy
The act of supporting or arguing in favor of a particular cause, policy, or group of people, often to promote social change or to protect rights.
Person-in-the-environment
A perspective in social work and psychology that considers the dynamics between individuals and their various physical and social environments.
Two-prong Approach
A strategy that utilizes two separate methods or lines of action to address a problem or achieve a goal.
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Q78: Which of the following statements about the
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Q139: A salesperson should use probes to:<br>A)obtain information