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Tina Is a Customer Service Representative for an Internet Service

question 237

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Tina is a customer service representative for an Internet service provider.While dealing with elderly customers,Tina takes extra time and effort in explaining to them how to access the Internet,check emails,and browse the Web.She understands their point of view,and realizes that they may need more explanation than the tech-savvy,younger generation.By doing so,which of the following variables of service quality is being demonstrated by Tina?


Definitions:

Capital Equipment

Long-term assets, such as machinery, buildings, or vehicles, that a business uses in the production of goods or services.

Farm Subsidies

Financial assistance provided by government to farmers, intended to stabilize food prices, ensure a stable food supply, and support farmers' incomes.

Value of Production

The total worth of the goods and services produced by a company, industry, or economy.

Tariff

A tax imposed on imported goods and services, which can affect trade balances, prices, and even the economy as a whole.

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