Managers Are Responsible for Communicating the Goals of Total Quality

question 142

True/False

Managers are responsible for communicating the goals of total quality management to all staff members.

---

Definitions:

Coping

The use of strategies to manage stressful or difficult situations, emotions, and thoughts in an attempt to maintain psychological well-being.

Reminiscence

The act of recalling past experiences or events, often used as a therapeutic technique in the care of individuals with dementia.

Malpractice

Failure to meet professional standards of care, resulting in harm to the patient.

Scrapbook

A personalized album for collecting and preserving memorabilia, photographs, and clippings, often used as a way to document personal and family histories.