You Have Gotten Quite a Few Complaints Recently from Unhappy

question 104

Multiple Choice

You have gotten quite a few complaints recently from unhappy clients,among them the following: One customer feels that the salesperson was not transparent about contractual issues; another client feels like he was taken advantage of because English is his second language; and a third client feels like he was pressured into a purchase without having sufficient time to try out the product.You want to emphasize to your sales team the importance of upholding the ethical business practices that are characteristic of your company.What can you do to encourage honesty and ethical behavior? ​

• A)​establish reasonable customer expectations
• B)​arrange for an ethics and diversity training workshop
• C)​screen new applicants for the way in which they deal with ethical issues
• D)​encourage salespeople to report ethics violations to you
• E)​set the proper example of ethical business practices