According to the Text,which of the Following Statements About a CRM

question 23

Multiple Choice

According to the text,which of the following statements about a CRM system is true?

• A) A company using a CRM system must view its customers as bits of data.
• B) Due to privacy laws,a CRM system disseminates customer information only to those who are actually in day-to-day contact with customers.
• C) A CRM system operates on the theory that all customers are equally important.
• D) A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.

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Definitions:

Social Control

Mechanisms, strategies, and institutions society uses to regulate behavior and enforce norms.

Personality Dispositions

Enduring characteristics or traits that form an individual's unique patterns of feelings, thoughts, and behaviors.

Situational Factors

External influences that can affect an individual's behavior or decision-making process, emphasizing the impact of the immediate physical and social environment.

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, typically improving on simple tasks and doing poorly on complex tasks.